Customer Care


Knot The Groom, Inc. is committed to providing excellent customer service. We provide the following detailed information on all of our policies in order to ensure you are able to make your purchases in the most educated manner possible. On the following pages, we attempt to answer all of your most common questions so you may rest assured that you will have the best possible customer service experience possible.


General Frequently Asked Questions

At, we are committed to providing the highest level of customer service to meet your individual needs.  Check out our FAQ sections to find detailed answers to your most frequently asked questions.  Whether you are wondering about Wedding Gown Preservation or Credit Card Processing, or if you have a question about a specific product or a more general question, you may find the answers you need right here on our website on one of our convenient FAQ pages.  We also have detailed information available on our shipping and return policies.  


Contact Us via E-mail or Phone

After reviewing our FAQs, if you still have a question, or if you would like to share your comments, or concerns, please visit our Contact Us page to fill out a simple form which will be sent directly to our customer service professionals.  A phone number is also available if you prefer to speak with us in person. 


Contiguous USA Shipping & International Shipping

In order to offer our customers a full selection of amazing products at reasonable prices, many of our items are shipped directly from warehouses throughout the country.  Due to varying transportation procedures at each facility, please check shipping times listed on each individual product description. In the event that a specific item is back-ordered, you will be notified as quickly as possible along with other options for a replacement item. Customers  will be notified via e-mail once their order package has shipped. For more information, please check out our Contiguous USA and International Shipping policies.

Return Policy

At Knot The Groom, we are committed to ensuring our customers are completely satisfied with their purchases. We make every effort to display pictures and text that will adequately describe each and every fabulous product we carry. On the rare occasion that you are not completely pleased with your purchase when it arrives, we will make every effort to rectify the situation to your satisfaction. An RA number is required in order for items to be returned. Please review our full Return Policy for more information.

Customer Remarks

Want to know what real customers have to say about us and our products? To read what our customers are saying about us, view our Customer Remarks page. We are committed to ensuring that our customers have only good things to say about our products and services! Please note: each individual product on our site has a customer review tab where you may view remarks from other customers. We welcome you to post your own comments in order to help us provide the best possible shopping experience.


About Us

Want to learn more about our company?  Check out the About Us page to learn everything there is to know about  Find out who we are, how we started, and where we heading in the future.  We feel confident that the more you get to know about us, the more you will want to trust our company for all of your Bridal Accessory needs! 


Privacy Policy

At, your privacy is a priority. You can rest assured that any information collected during the checkout process is kept safe and secure. We will never rent or sell your information to another entity or individual. For more information on the collection and use of your private information, please view our complete Privacy Policy.


Terms of Use

Knot The Groom is an online wedding accessories store. All of our prices are listed in U.S. dollars. Our on-line shopping cart is for your personal use only, and passwords should be kept confidential and in a safe location. If you feel the security of your password has been compromised, please contact us immediately. Please review our detailed Terms of Use for more information. 

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