Return Policy

A Return Authorization Number is required, and item must be postmarked within seven (7) days of receipt. Returns that are postmarked after the wedding date or event are not accepted. 

Go to knotthegroom.com/RA to obtain an RA number and specific instructions.

 

NON-RETURNABLE ITEMS 

Veils with Scattered Accents Dyed or Worn Shoes   Clearance/Sale Merchandise
 ALL Jewelry  Wedding and Bridesmaid Dresses  Custom Ordered Items
 Shape Wear/Panties/Thongs  Engraved/Embroidered Items  

 

ButtonArrow.jpgKnot The Groom offers two options for item returns:  STORE CREDIT or REFUND

  • Store Credit/Exchange: KnotTheGroom.com credit Coupon Code for the cost of the item less shipping.
  • Refund: Cost of the item less a 20% restocking fee and less shipping.
  • Request a Return Authorization (RA) Number

ButtonArrow.jpgReturning items

  • Return Item MUST be in original packaging, unused and damage-free.
  • Return postage cost is the responsibility of the customer.
  • Return Authorization Number must be on outside of shipping box, or item will be refused.
  • Store Credit or Refund will be issued when the package is received.

ButtonArrow.jpgExchanges

If the product you ordered does not fit, and you would like to exchange the item for another size, please request a Return Authorization number and select STORE CREDIT. Once we have received the returned item, KnotTheGroom.com will issue a Promotional Gift Code in the amount of the product, so you are able to purchase a different size.

ButtonArrow.jpgDamages or Incorrect Items

In the unlikely event your product is received damaged or an incorrect style sent, please contact us within 48 hours of receipt. We will send a call tag (Untied States Postal Service shipping label) to return the item and a replacement item will be sent at no cost.

ButtonArrow.jpgCancellations or Error in Purchase

If you need to cancel an order or an incorrect product was selected, please contact us by 12pm CST the day after your order was completed. We will make every effort to help you get the correct item, but once your order is processed there will be a 20% service fee for the cancellation or changes to your order. Please contact us if you have further questions.

 
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